The processes around managing a business's post-delivery support
activities have long been neglected. Service Parts Management (SPM)
activities have not been considered part of the "core" business,
and therefore, have not received the attention that they deserve.
While the so-called "core" business functions have achieved
substantial business results through ERP, CRM and SCM
solution implementations and process re-engineering activities,
individuals in the service business have struggled to meet
customer service and cost expectations.
Sanchit can provide the required direction for your service parts
business by delivering real-world experience in implementing
world-class service parts processes and solutions that are focused
on the post-delivery support process.
Current best practices can maximize customer satisfaction by
exceeding service levels, while at the same time, reducing the
investment in inventory and assets required. Sanchit provides
capabilities in: service parts demand planning; warranty
management; reverse logistics; service level and budget planning;
service parts inventory planning; field service management;
service parts network planning; repair management; and service
Sanchit has helped companies in Aerospace & Defense, 3rd Party
Logistics (3PL), Industrial Equipment, as well as many other
discrete manufacturing businesses achieve world-class service
parts business results.
We offer the following SPM services:
Service Parts Management Capability Assessment
Process Transformation and Re-engineering
Software Implementation and Integration
Sanchit has partnerships and/or experience with
many leading service parts management software vendors including:
Oracle, Ariba, Commerce
One, Agile, PTC and MatrixOne.
Our experienced consultants (average of 17 total years and 12
years industry experience) develop tools and services based on
their unique knowledge and work activities. The blend of their
knowledge and Sanchit's heritage in strong project management
methodologies and disciplines. Contact Sanchit
if you are looking to make the most of your product lifecycle